Help CenterAre you experiencing issues accessing Hablo, or is something not loading or working as expected? Here’s a checklist of everything you need in order to use Hablo on your device.
?Spoiler alert! If you’re here, your IT department / Firewall has probably blocked something. Send them this page and ask them to allow you access to everything on this page.
Minimum Requirements:
✅ A laptop or computer with internet access – Hablo is a website accessible through the internet. It is optimised for larger screens, such as those on normal laptops and computer monitors. The platform is now also available as a mobile app which you can download from the Apple Store and Google Play.
✅ A modern web browser – you won’t need to download any special applications to use Hablo. However, you will need an up-to-date web browser. Older browsers or versions may not support all the features required to use Hablo. We highly recommend using Google Chrome for the best experience. Other modern browsers will work 99% of the time, but are not fully supported. Safari is a fast browser due to it’s highly restrictive policies, so you may find that it will prevent some things from functioning in an optimal manner.
✅ That should be about it! – You can stay connected to the industry wherever you are in the world using any modern web browser or mobile phone. If you’re on your work computer or using your work VPN and are having issues, then keep reading.
Technical Requirements & Information for IT departments:
⁉️ I’ve read the above but something is still not working? – The most likely reason is that you are using a work computer or trying to access Hablo through your work’s VPN (virtual private network) and your IT department has implemented very restrictive policies that are blocking something. In order to make use of all of Hablo’s functionality, the following must be useable/accessible:
Javascript & Cookies.
Hablo is written in React, a modern & common web language that requires Javascript to function. We use cookies to store essential data on your local device. Without cookies, your browser wouldn’t be able to remember that you had securely logged in to your account.
Hablo service providers:
As with most websites, we make use of 3rd party service providers. This is common practice and means, for example, that we can make use of a secure account authentication solution that has been tried and tested by millions of other people, to highly reduce the possibility of any security flaws or issues. Another use of 3rd party service providers is that we can quickly & reliably load images wherever you are in the world, by making use of Content Delivery Networks, so that even if part of the internet goes down, traffic will be rerouted and served from another location. All of this means a better experience for you. However some work IT departments use aggressive firewalls to block everything they haven’t heard of, so you might need to ask them to allow access to our service providers.
This means allowing access through your Firewall to all of the following domains:
myhablo.com
api.myhablo.com
auth.myhablo.com
join.myhablo.com
(*.myhablo.com)
*.cloudinary.com
*.mux.com
*.stream-io-api.com
api.stream-io-api.com
us-east-api.stream-io-api.com
eu-west-api.stream-io-api.com
singapore-api.stream-io-api.com
cdn.jsdelivr.net
*.auth0.com
*.googleapis.com
api.docsbot.com
widget.docsbot.com